Terms & Conditions

1. Introduction and Agreement

Clariia ("Clariia", "we", "us", or "our") provides digital tools for personal organisation, creative work, business administration, content creation, research, marketing, and related activities (the "Service"). By creating an account, connecting a third-party service, or using Clariia, you agree to these Terms and our Privacy Policy.

You must be legally able to enter into this agreement. If you use Clariia for a business or organisation, you confirm that you are authorised to act for it.

2. Your Account

• You are responsible for keeping your account and connected-service credentials secure and for activity carried out through your account.
• You must provide accurate account information and promptly tell us if you believe your account has been accessed without permission.
• Clariia accounts are personal to the account holder unless a feature expressly supports shared or delegated access.
• You may disconnect connected services at any time. Disconnecting stops future access but does not automatically delete material already saved in Clariia or in the third-party service.

3. Plans, Credits, Payments, and Feature Changes

• Some features may require a paid plan, add-on, or usage credits. Prices, included usage, renewal terms, and applicable taxes will be shown before purchase.
• Usage credits are consumed when the relevant feature is successfully supplied or third-party processing cost is incurred, as described in the Service. Unless required by law or caused by a verified Clariia error, used credits are not refundable.
• Subscriptions renew according to the terms shown at purchase until cancelled. Cancellation stops the next renewal and does not normally create a refund for the current billing period, except where required by law.
• Features included in a plan may be improved, replaced, limited, or retired as the Service evolves. Entirely new modules or substantial new capabilities may be offered as separate add-ons or under another plan.
• Nothing in these Terms limits rights that cannot lawfully be excluded under the New Zealand Consumer Guarantees Act 1993 or other applicable consumer law.

4. Your Content and Responsibilities

• You retain ownership of text, images, files, business records, prompts, and other material you submit to or create in Clariia ("Your Content").
• You grant Clariia a limited, non-exclusive licence to host, copy, process, transmit, display, and format Your Content only as needed to provide, secure, maintain, and improve the user-facing Service you request.
• You confirm that you have the rights and permissions needed for Your Content, including personal information, images, trademarks, copyrighted works, recipient details, and material belonging to clients or other people.
• You are responsible for reviewing Your Content and all generated or imported material before saving, publishing, sending, relying on, or sharing it.
• You must not use Clariia to infringe another person's rights, break the law, send spam, distribute harmful code, deceive others, or create or distribute unlawful or harmful material.

5. Artificial Intelligence Features

• Clariia uses automated systems and third-party AI providers, which may include Google Gemini or other providers identified in our Privacy Policy, to generate or analyse text, images, documents, and other material.
• AI output may be inaccurate, incomplete, biased, outdated, or unsuitable. It may also resemble material produced for other users. You must apply your own judgement and verify important information.
• Clariia does not guarantee that AI output is unique, copyrightable, non-infringing, factually correct, or suitable for a particular purpose.
• You remain responsible for decisions, publications, communications, purchases, and other actions based on AI output.

6. ChatGPT–Clariia Connection

The optional Clariia app for ChatGPT allows you to send selected material from ChatGPT to your Clariia account.

• Connection: You must sign in to Clariia and authorise the connection. OpenAI and ChatGPT remain separate third-party services governed by OpenAI's own terms, privacy policy, account settings, and plan.
• User-directed transfer: When you ask ChatGPT to use a Clariia action, OpenAI may send the relevant parts of your request, generated content, attached image or file, and limited technical information needed to complete that action to Clariia.
• AI Inbox: Imported material is normally placed in your private Clariia AI Inbox as a pending item. You choose whether to review, edit, delete, or send it to a Clariia destination such as Notes, Projects, Recipes, Blog Drafts, Social Posts, Newsletters, or Uploads.
• No automatic public publishing: Sending material from ChatGPT to the AI Inbox does not by itself publish it publicly or post it to social media. Publishing or sending requires a separate action by you through the relevant Clariia or connected-service feature.
• Images and files: Supported images or files may be temporarily staged to complete a transfer and are subject to the file type and size limits shown in the Service.
• Disconnecting: Disconnecting Clariia from ChatGPT stops future transfers. It does not delete material already stored in Clariia or remove the originating conversation or content from ChatGPT. You must manage deletion in each service separately.
• Sensitive or third-party information: Do not ask ChatGPT to send confidential, sensitive, or third-party personal information to Clariia unless you have a lawful reason and authority to do so.

7. Google Services

Clariia requests only the Google OAuth permissions needed for features you choose. The Google consent screen shows the permissions requested at the time. These may include identity information and limited permissions for selected Google Drive files, Docs, Sheets, or Calendar events.

• Clariia performs Google actions only when you request or configure the relevant feature.
• Files created in your Google Drive remain controlled through your Google account.
• You are responsible for ensuring you have authority to edit files, manage calendar events, or invite attendees.
• You can revoke Clariia's Google access at myaccount.google.com/permissions. Features requiring that access will then stop working.

8. Other Connected Services and Publishing

Clariia may allow you to connect services such as social publishing, payment, email, storage, or other platforms. Those providers have their own terms, fees, limits, review processes, availability, and privacy practices.

• You authorise Clariia to send the content and instructions you select to the connected provider to perform the action you request.
• You are responsible for selecting the correct account, workspace, channel, audience, date, time, and content before scheduling, publishing, emailing, or sharing.
• Clariia cannot guarantee that a third-party service will accept, publish, deliver, display, or retain material. A scheduled calendar entry is not proof of successful publication or delivery.
• You must comply with the connected provider's rules and all applicable marketing, privacy, copyright, and anti-spam laws.

9. Newsletter Sending

Creating or saving a newsletter in Clariia does not give you access to Clariia's newsletter-sending service.

• Sending access requires a separate application, Clariia approval, and acceptance of the current Newsletter Sending Agreement and Acceptable Use and Anti-Spam Policy.
• Clariia may review, limit, delay, pause, refuse, or withdraw sending access where reasonably necessary to protect recipients, comply with law or provider requirements, or protect Clariia and shared sending infrastructure.
• You remain responsible for your contact lists, consent evidence, sender identity, campaign content, recipient selection, and compliance with applicable privacy and anti-spam laws.
• Acceptance of the newsletter documents creates an approval request. It does not automatically unlock sending.

10. Research, Uploads, and External Sources

• You retain ownership of documents uploaded to research or knowledge features and grant Clariia the limited processing licence described in Section 4.
• Generated findings, summaries, references, and citations are for assistance only. You must check the original source before using them in professional, academic, legal, medical, financial, or public work.
• Web-grounded features may rely on third-party sites. Clariia does not control or endorse their content, availability, security, or accuracy.
• Upload limits are shown in the relevant feature. Files that exceed those limits or use unsupported formats may be rejected.

12. Service Availability, Security, and Backups

• We work to keep Clariia secure and available, but the Service is provided on an "as available" basis. Interruptions, defects, delays, third-party outages, or data loss may occur.
• You are responsible for keeping appropriate copies of important content and business records. Clariia is not a substitute for your required accounting, legal, medical, archival, or disaster-recovery systems.
• You must not attempt to bypass security, usage, billing, access, or technical limits; probe or disrupt the Service; or use automated access except through an interface we provide or permit.

13. Suspension and Termination

• You may stop using Clariia and request account deletion as described in the Privacy Policy.
• We may limit, suspend, or terminate access where reasonably necessary to protect users or the Service, address non-payment, comply with law, respond to security risk, or deal with a serious or repeated breach of these Terms.
• Where practical and lawful, we will give reasonable notice and an opportunity to remedy the issue.
• Termination does not automatically remove content already sent to third-party services.

14. Liability

To the fullest extent permitted by law, Clariia is not liable for indirect, incidental, special, or consequential loss; loss of profits, revenue, opportunity, goodwill, or data; decisions made from inaccurate AI output; or the acts, omissions, outages, or policies of third-party services.

Nothing in these Terms excludes or limits liability, guarantees, rights, or remedies that cannot lawfully be excluded or limited. Where you acquire the Service in trade and the law permits the parties to contract out of statutory guarantees, those guarantees apply only to the extent they cannot lawfully be contracted out of.

15. Changes to the Service or These Terms

We may update the Service or these Terms as Clariia develops. We will give reasonable notice of material changes through the Service, by email, or on this page. If a change requires renewed acceptance, you may need to accept the updated Terms before continuing to use Clariia.

16. Governing Law

These Terms are governed by the laws of New Zealand. You and Clariia submit to the non-exclusive jurisdiction of the New Zealand courts, subject to any rights you have under applicable consumer law.

17. Contact

Questions about these Terms can be sent to donna.odonoghue@gmail.com.